Psychotherapy is the treatment of emotional and personal issues without medical intervention.  This means that during a session a Psychotherapist will not be assessing you for the purpose of labelling you with a diagnosis of a disorder.  In certain instances, a client may benefit from exploring a possible medical diagnosis as a way towards a more robust understanding of themselves.  In these cases, a therapist can be of support by working alongside other medical and mental health practitioners throughout the assessment and diagnostic process acting as a psychotherapist on a team of care professionals.

A therapist may use a variety of therapeutic tools and approaches to support their clients overcome their personal challenges. Before engaging with a particular technique, you have the right to understand the benefits-and risks- of any proposed intervention; and, be given the opportunity to consent to or refuse, treatment.

You can expect your therapist to demonstrate compassion and professionalism, while maintaining transparency.  You will likely be encouraged to actively participate in your healing work by committing to attend your appointments on time; and, completing any homework activities you might take on by suggestion of your therapist.

Every psychotherapist has the legal and ethical responsibility to prioritize your safety and best interests at every point possible.  



My Personal commitment to my clients 

Expect to be Listened To

I cannot guarantee that I will perfectly understand, but I can guarantee that I will work towards that understanding by hearing you.  Truly listening to someone has much less to do with the ears or mind, than it does with the heart.  Through presence of self, I work to ‘hear’ what it is you are really saying, even if you don’t necessarily have the words to describe it at that moment.

Expect Neutrality

Judgement occurs when one person has some type of vested interest in the choices and behaviours of another individual.  A therapist is not a family member or even friend; which means that your decisions do not impact your therapist on a personal level.  This allows you to explore and express your thoughts and feelings honestly in a way that may be difficult in other relationships. Your therapist is not there to determine whether or not what you are doing or experiencing is ‘right’ or ‘wrong’, but to be part of your support system as you determine those answers for yourself.

Expect to be Positively Regarded

Unconditional Positive Regard is the foundation of North York Counselling and is rooted in a concept proposed by Carl Rogers to be one of the most transformative elements of therapy.  This concept suggests that when someone is offered the space to be truly accepted as they are in that moment, with compassion and positive regard; that is when true and deep transformation can take place for the client.  This is not to say that your therapist will agree with everything you say or do. However, they will be there holding unbiased space for you as you walk your own path to emotional wellness- whatever that looks like for you.

Expect to be Challenged

A therapist’s job is to support you.  Sometimes, the most supportive action is to push you outside of your comfort zone.  With compassion, your therapist may nudge you to see things in your life, relationships, or yourself, that may be difficult to see.  Discomfort is difficult. however that discomfort can be the defining moment in shifting behaviours or beliefs that are no longer working for you.

Expect Professionalism

Participating in therapy is a courageous decision for many people.  It takes a large amount of trust to be vulnerable and open up to someone about the most intimate parts of your life.  Your therapist will encourage open and honest dialogue to ensure that you have every opportunity to feel respected. I am regulated by the Regulatory body for Psychotherapists of Ontario (CRPO) and am held to professional and ethical standards outlined by this body so that the best interest of the client is always the priority.

I may use a variety of therapeutic tools to support my clients overcome their personal challenges.  Before employing a particular technique, I will ensure that you understand the benefits and risks of any particular intervention and give you the opportunity to decline from participating.

Expect Responsibility

Deciding that you are going to work with a therapist in order to overcome your challenges or maintain your self-care routine is crucial.  I will be there to guide you towards understanding yourself and why you might be struggling. In order to get the most benefit from the therapeutic process, you are encouraged to actively participate in your healing work.  I may make suggestions for activities to be done between sessions so that any insights or processing that’s done in your time in session can be maximized.

Expect Respect and Integrity

I am professionally and ethically obligated to respect your needs and boundaries.  I will always have your best interest at heart throughout our therapeutic relationship.

The healing potential of the therapeutic alliance relies largely on this respect.  In return, I will expect to be treated with the same regard, as we work together towards your goals and personal evolution.

Andrea Fiorini

Andrea Fiorini

Registered Psychotherapist, Qualifying

 I work with a client-centered and compassionate approach to the therapeutic relationship. I believe each individual inherently knows best when it comes to their innermost needs.